A full refund will be automatically processed to all users who have made their application through this website in case of application denial by the Government.
Once you have submitted your application with us, it is assumed and agreed that we will begin the submission process within the timeframe indicated during your application. Should you decide to request a refund after your application has been submitted, you can apply to be considered for receiving a refund of agency application service fees.
If you wish to request a refund, you need to submit your request through our contact form available on the link below and select “Refund Request” as your reason for contact:
All refund requests will be evaluated within 72 hours. Please take into account that refunds can only be issued up to 120 days after the payment date.
Should you require any further information, please refer to our: